Responsible gambling

Playing should be enjoyable and under your control. At AquaSpins Casino we encourage mindful play and offer practical tools and support to help you stay within your limits. If gambling ever stops being fun, there are clear steps you can take immediately to protect yourself and get help.

Responsible Gambling Features

AquaSpins Casino recognises that most people gamble responsibly, but some may need help to manage their play. We require all players to be at least 18 years old and to provide accurate personal details when registering. Identity and age checks are carried out as part of routine verification to keep the site safe for everyone.

We aim to offer compassionate, non-judgemental support and a range of self-help tools so you can control how, when and how much you play.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Practical tools are the quickest way to reduce harm. Use them proactively or request them any time you feel the need.

Deposit limits — Set daily, weekly or monthly deposit caps that work for your budget. Examples: start with a small daily cap, or set a weekly amount that you are comfortable losing as entertainment spending.
Loss and stake limits — Where available, set limits on total losses or maximum stake amounts per session to reduce the risk of chasing losses.
Time‑outs (short breaks) — Take a temporary break from your account. Common time-out choices range from 24 hours up to several weeks. Use time-outs if you feel rushed, stressed or compelled to continue playing.
Self‑exclusion (longer breaks or permanent) — If you need a longer break, request self-exclusion to freeze or close your account for a defined period or permanently. Self-exclusion is an important step for anyone who needs to stop gambling for their wellbeing.
Account tools and payment controls — Remove saved payment cards, avoid storing card details, and consider using pre-paid or restricted payment methods to limit impulsive deposits.
Reality checks and session reminders — Use timers or set reminders to keep track of session length and breaks. A short pause can help you decide whether to continue playing.

To change limits or request a time-out/self-exclusion, contact our support team. We operate around the clock by live chat and email; email is recommended if you need to send documents for verification or request a formal exclusion.

Links to Support Organizations

If you or someone you care about needs specialist help, professional and peer-support organisations can offer confidential advice and treatment. Below are a few organisations commonly referenced by players in international and Canadian contexts.

GamCare — Provides information, advice and counselling for people affected by problem gambling.
Gamblers Anonymous — A peer-support fellowship offering group meetings and mutual help for people seeking recovery.
Gambling Therapy — Offers online support, tools and international resources for people experiencing gambling-related harm.

Contacting a specialist organisation can help you explore tailored options such as counselling, debt advice, structured treatment programmes, or medical referrals. These services are confidential and focused on practical recovery steps.

Warning Signs

Be aware of changes in behaviour that could indicate problems. If any of these apply, consider using a limit, a time-out or seeking professional support.

Spending more time or money than you intended
Feeling restless, anxious or irritable when trying to stop
Chasing losses to try to win back money
Neglecting work, family or other responsibilities
Borrowing money or selling possessions to gamble
Hiding gambling activity from friends or family

How to Get Help Quickly

If you need to act right away, these steps can help reduce harm immediately:

Set a deposit limit or loss cap on your account now.
Use a short time-out to pause account access while you reassess.
Request self-exclusion if you need a longer break or permanent closure.
Remove stored payment methods and block future deposits.
Contact support by live chat or email for assistance with limits and self-exclusion — our team can also explain the verification steps needed for account closure.
If you feel in crisis, contact local emergency services or your primary healthcare provider immediately.

Practical Tips for Safer Play

Only gamble with money you can afford to lose — treat it as entertainment spending.
Set a strict budget in advance and stick to it; don’t transfer funds between savings and gambling accounts to cover losses.
Decide in advance how much time you will spend playing and use alarms or session timers.
Take regular breaks and avoid gambling when tired, stressed or under the influence of alcohol or drugs.
Use deposit limits, self-exclusion and reality checks as part of your plan to stay in control.
Talk to a trusted friend or family member if you notice risky behaviour — support from others can make a big difference.

Support for Friends and Family

If you are worried about someone else, your role can be supportive without being confrontational. Suggested steps:

Approach the conversation with care and without blame.
Encourage them to use account limits, time-outs or self-exclusion.
Suggest contacting specialist support services for guidance on practical and emotional help.
Keep records of any financial or behavioural concerns, and consider seeking independent financial advice if needed.

AquaSpins Casino is committed to fostering a safer environment for all players. If you would like help putting any of the above measures in place, contact our support team any time — we will help you through the process with understanding and confidentiality.